Terms & Conditions
Purchase policy (Whitening Products)
- You mush be 18 years of age or over.
- Must have used the same brand and same percentage before and understanding the usage.
- If irritation or sensitivity develops on your teeth or gum, stop use of products.
- If you have any questions, please contact us.
Your Statutory Rights:
Our Returns Policy does not affect your statutory rights.
Right to cancel:
You have the right to cancel within 14 calendar days without providing a reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel these items by a clear statement via email to firstname.lastname@example.org (template below).
Please ensure that all items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Any items returned that do not meet the above listed requirements will be returned to sender and no refund will be issued.
Please ensure goods are returned insufficient and appropriate packaging as any damage to the product will prevent a full refund. Please ensure to quote your order number, failure to do so could result in a delay in your refund being processed.
Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
You will have to bear the direct cost of returning the goods.
Return goods to:
196 Harold’s Cross Rd
Returns Email Template:
I would like to cancel and return my order of sale of the following goods:
Name of customer:
Address of customer:
Items being returned:
Signature of customer (only if sent by paper):
My order arrived damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. We request that all customers check their order upon delivery and notify Crown Dental of any damages within 48 hours of receiving your order. Crown Dental cannot accept any liability for damages that are brought to our attention outside of this 48 hour time frame.
Please attach any pictures you have of the damage to the email. A member of our team will review the details and offer the best resolution to resolve your query.
There is a fault with my item(s)?
As the consumer, you are the person responsible for noticing if there is a problem or fault with something you bought and you must act quickly to tell the business that you have found a problem. A delay in notifying the business may result in the conclusion that you have accepted the fault.
Please notify Crown Dental as soon as a fault is detected by emailing email@example.com. Our team member will representatives will then be able to advise you further on the matter. Each fault will be assessed on a case by case basis.
I’m missing an item(s) from my order?
Crown Dental must be notified via email of any missing items within 48 hours of receiving your order. Crown Dental cannot accept any liability after this period.
Crown Dental cannot accept responsibility for any goods damaged or lost for customers who authorise the driver to leave in a safe place or with another party other than themselves.
All skincare sets are inspected upon arrival to our warehouse however, in the unlikely event the customer receives a skincare set with a missing item, the whole skincare set, inclusive of all its contents, unused & unopened where possible, must be returned in its original packaging prior to a replacement or refund being issued.
My order hasn’t arrived?
In the case of a parcel being returned to Crown Dental due to the courier failing to make contact with the customer, a re-delivery fee will be charged to resend the parcel. If the customer chooses to cancel the order in this instance instead of re-dispatching, the original postage and packaging cost covered by Crown Dental will not be refunded.
In the unlikely event that your order has not been delivered, you can contact support@Crowndental.ie and we will escalate the issue for you.
All missing deliveries must be notified to Crown Dental within 7 days from the date of dispatch. Any missing deliveries outside of this timeframe cannot be replaced.
I’ve received the wrong item(s) in my order?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
My skin has reacted to the product(s)?
Crown Dental cannot accept responsibility for any product reaction.
It is important to always ensure to read the labels for ingredients prior to use as these may vary to those listed on the site.
Always ensure you read the labels for ingredients and directions of use for all our products and samples to prevent an allergic reaction. We recommend a patch test to be completed prior to proceeding with full application. If an allergic reaction occurs, please seek medical attention and advice and discontinue the use of the product.
For further assistance on any reactions experienced please e-mail support@Crowndental.ie
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
Do I have to return any free product(s) I received if I return my order?
Yes. If you qualify for any of our free product(s)/sample(s) as part of a promotional offer and have received these as part of your order then they must be included in your return. If you fail to return these free product(s), a full refund will not be authorised.
How to arrange a return
Please contact our team to arrange your return.
We will need to know your order number, the item/s you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.
Please package the item securely and ensure a copy of your order confirmation email is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported fault where no fault was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
196 Harold’s Cross Rd